Refund Policy

Refund Policy for GaneshChalisaLyrics.co.in

At GaneshChalisaLyrics.co.in, your satisfaction is our priority. We have designed our refund policy to be straightforward, flexible, and customer-centric. If you face any issues with your purchase, we aim to resolve them promptly. Returns and replacements are accepted under the following conditions:

Eligible Scenarios for Returns

  1. Wrong Product: If you receive a product that differs from what you ordered (requires an unboxing video as proof).
  2. Manufacturing Defect: If the product has a manufacturing defect (video proof required).
  3. Damaged Product: If the product is received in a damaged condition (requires an unboxing video as proof).

Return & Cancellation Process

A) Order Cancellation

  • If you wish to cancel your order, please contact us at [email protected] within 12 hours of placing it. We will assist you promptly.
  • Orders for specific categories, such as same-day or fixed-time deliveries (e.g., cakes and flowers), cannot be canceled once dispatched.
  • If the order has already been dispatched, cancellation is not allowed. However, if canceled after dispatch, the shipping charges will be deducted as outlined below:
  • Domestic Shipping (India):
    • ₹75 for 0-500 gm
    • ₹150 for 500-999 gm
    • ₹250 for 1 kg-2 kg
    • ₹250 + ₹125 per additional kg for packages above 2 kg
  • International Shipping:
    • Only the product cost will be refunded after deducting shipping charges.

B) Damaged Product or Breakage

If the product is damaged during transit, share an unboxing video within 12 hours of delivery at [email protected]. We will take immediate action to resolve the issue.


C) Incorrect Product Received

If the delivered product does not match your order:

  1. Share an unboxing video as proof.
  2. Contact us immediately via chat support or email at [email protected].
  3. Return the unused product in its original packaging within 24 hours for a refund or exchange.
  4. Our team will guide you through the return process, including arranging for a return pickup.

Refund Policy for Other Returns

For returns not covered under the above reasons, we will refund the product cost after deducting shipping charges:

  • Domestic Shipping (India):
  • ₹75 for 0-500 gm
  • ₹150 for 500-999 gm
  • ₹250 for 1 kg-2 kg
  • ₹250 + ₹125 per additional kg for packages above 2 kg
  • International Shipping:
  • Only the product cost will be refunded after deducting shipping charges.

Refund Timeline

  • Refunds will reflect in your account within 7 to 10 working days after processing, depending on your bank.
  • Refunds are initiated once the returned item is received in good condition at our warehouse.
  • If there are any discrepancies, you may be required to share a screenshot of your bank statement for verification.

For further assistance, reach out to us at [email protected].


We are committed to providing you with a seamless and transparent shopping experience. Thank you for choosing GaneshChalisaLyrics.co.in!